Our company, customer satisfaction is our top priority. We strive to provide high-quality 3D printable models for 3D printers that meet your creative needs. However, we understand that sometimes a purchase may not meet your expectations. In such cases, we offer a comprehensive refund and returns policy to ensure your peace of mind.
Refund Policy: If you are not entirely satisfied with your purchase, you may be eligible for a refund. To qualify, please ensure the following:
- Your request for a refund is submitted within 30 days of the purchase date.
- The 3D printable model has not been downloaded or accessed.
- The model is in its original condition and packaging.
Once your request is received and approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed and reflected in your account.
Returns Policy: In the event that you receive a defective or incorrect 3D printable model, we offer hassle-free returns
Upon receipt of the returned item, we will inspect it and notify you of the status of your refund or replacement. If the return is approved, we will promptly issue a refund or send a replacement model, depending on your preference.
Exceptions: Please note that certain products may not be eligible for refunds or returns due to their digital nature. These include:
- Models that have been downloaded or accessed.
- Customized or personalized models.
- Products marked as non-returnable at the time of purchase.
For any further inquiries or assistance regarding our refund and returns policy, please don’t hesitate to contact our customer support team. We are here to ensure your shopping experience is nothing short of excellent.